by Phil Adams
30. March 2010 11:39
Since Microsoft first released Microsoft CRM 4.0 (in early 2008) they have released several hotfix roll ups. Each hotfix rollup fixes several problems that have been identified since the initial release. It is generally recommended that you keep your CRM patched with the latest release. However, it can often be difficult to know which hotfix has been applied to an installation of Microsoft CRM.
To determine which hotfix has been applied to your installation look at Help About (found on the top right hand side of the Internet Explorer window if using CRM via the browser or CRM > Help > About if using CRM via Outlook. The Help About window will look similar to the following:
The hotfix that has been applied to your installation is indicated by the number in brackets after the CRM 4.0, and in particular the final four digits. An explanation of the numbers and their corresponding release numbers is given below:
RTM: 4.0.7333.3
Rollup 1: 4.0.7333.1213
Rollup 2: 4.0.7333.1312
Rollup 3: 4.0.7333.1408
Rollup 4: 4.0.7333.1551
Rollup 5: 4.0.7333.1644
Rollup 6: 4.0.7333.1750
Rollup 7: 4.0.7333.2138
Rollup 8: 4.0.7333.2542
Rollup 9: 4.0.7333.2644
Rollup 10: 4.0.7333.2741
Rollup 11: 4.0.7333.2861
Rollup 12: 4.0.7333.2935
One reason that it is important to be able to determine the hotfix version of an installation is when you want to import customisations from one version to another. This is not always possible if the two installations are running different hotfixes.
Another reason to upgrade your installation is to benefit from the latest security patches and optimisation improvements. In particular, hotfix rollup 5 introduced a number of speed improvements.