by Phil Adams
13. August 2010 13:36
One of our clients is having a really frustrating problem: on a new Windows 7 pc with IE 8 installed, popups from CRM are always being blocked with the usual "A Microsoft Dynamics CRM window was unable to open, and may have been blocked by a pop-up blocker." error message.
The Outlook CRM client isn't installed.
When we get the above error message, it also causes additional iexplorer.exe processes to appear in task manager that won't dissapear after closing IE.
What we have already tried:
- adding the site to the popup blocker exception list
- disabling the popup blocker altogether
- adding the site to the trusted zone
- enabling/disabling protected mode
- disabling all IE plugins
- resetting security zone settings
- enable protected mode for all zones
- resetting all IE 8 parameters
- checked if IE 8 is the default browser
- cleared IE cache
I will update when we have found a resolution.